What information does Water Pik collect and how does Water Pik use this information?
Water Pik collects information such as your name, address, email address, telephone number, etc. that it needs to be able to contact its customers and other consumers who communicate with us. We also collect general statistical information voluntarily provided to us such as age, gender, household size, preferences and interests as well as information related to customer satisfaction surveys, customer purchasing habits and other purchasing information. Consumers provide personal information about themselves to Water Pik in a variety of ways, for example, by registering Water Pik products that they have purchased, by seeking rebates or by participating in contests and other promotional programs sponsored by Water Pik. Consumers may provide this personal information to Water Pik in writing, over the telephone by email or through our Web sites. Water Pik may retain all of the personal information so provided to it. You are under no obligation to provide any personal information to Water Pik. If you choose not to provide certain information, you might not be able to request our products and services, participate in our programs or take advantage of some of the features on our Web sites. We use the information you provide to respond to your requests, to improve our services, to communicate with you, to permit you to participate in the contests, sweepstakes and other promotions we sponsor and to customize your experience on our Web sites. The information we learn from you also helps us better serve you and our other customers.
Does Water Pik share your information with third parties?
What is the policy regarding Water Pik's ownership of information?
All opinions, ideas, suggestions, and other feedback submitted to our Web sites may be used by Water Pik, without any restriction and free of charge, and nothing contained in this policy shall limit or otherwise affect this.
There may be instances where we request or permit the submission of your opinions/ideas. In such instances you will be required to agree to the terms of an agreement related to the provision of such information prior to its submission.
Are there special considerations regarding information transmitted through the internet (e.g., "cookies" and web beacons)?
Entries and inquires on our Web site
We also receive and store any information you enter on our Web sites. Our Web sites allow you to contact us directly with questions or comments regarding our products, services, Web site, warranty registration, surveys, contests and other matters. This process requires you to give certain personal information so that we may address your inquiry. If you do not want to receive email or other mail from us, please adjust your customer communication preferences as discussed further below.
Research and online surveys
In an effort to continually improve our products and services, we may use your personal information to conduct Water Pik market research and on-line surveys. This may include contacting recent and/or past Water Pik customers and Web site visitors who have provided personal information to Water Pik. We may use your information to deliver information that is targeted to your interests and to describe new products, promotions or events.
We may also use a tool called TruEffect to place a cookie on our behalf. This cookie collects anonymous data that helps us conduct targeted advertising and improve the performance of our advertising on other websites. To opt-out of our use of TruEffect, click here. In the event that we use third party advertising companies to serve ads on our behalf, these companies may employ cookies and action tags (also known as single pixel GIF or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. If you would like more information about this practice and your choices, click here.
How do I stop Water Pik from contacting me via email in the future?
If you have previously given your personal information to us and no longer want to be contacted by Water Pik via email, you may take yourself off of our distribution list by opting-out. To do so, follow the individual termination instructions listed in the email that you received.
Are Water Pik's Web sites intended for children?
Water Pik's Web sites are intended for use by adults. Water Pik's Web sites do not target children and our requests for information are not directed to children. The Children's Online Privacy Protection Act (COPPA) protects the online privacy and personal information of children under 13 years of age. In compliance with COPPA, Water Pik does not promote online to children and does not intentionally collect any personally identifiable information from children under 13. If registration or other information provided through our Web sites reveals that the visitor is a child, we will not allow the child to continue to provide personal information and any information provided to that point will be deleted from our records. We do not filter advertisements or other content that children may view through the public portions of our Web sites.
What security measures are taken by Water Pik?
Water Pik uses industry standard security measures, such as encryption and firewalls, to protect its Web sites against the loss, misuse and alteration of the information under Water Pik's control. However, no security system is impenetrable. Water Pik cannot guaranty the security of its Web sites or any information that is transmitted to Water Pik over the internet. Also, any information that you include in messages you post to a public area on a Water Pik Web site, such as a product story, will be available to anyone with Internet access.